Crescem ainda as funções de apoio ao e-governo como o são o apoio ao preenchimento de documentos como declarações fiscais.
No entanto o apoio financeiro às bibliotecas ou a formação dos seus profissionais não teve investimento correspondente.
"They don’t pilot boats down hurricane-flooded streets or pull people from second-story windows. Nor do they wear uniforms, carry firearms or direct emergency vehicles. But library employees have been first responders nevertheless. People in coastal states who lost their homes to the wind and water of hurricanes Katrina and Rita flocked to public computers housed in libraries. They filed insurance claims, connected with the Federal Emergency Management Agency, contacted family members and found out via the Internet what was happening in the communities they’d had to flee"